Machine Learning, Python (Programming Language), Data Science, Linux Server, Customer Support, Analytical Skills, Customer Satisfaction, InTune, Microsoft Teams, Technical Analysis, Foreign Languages, Microsoft Intune
ITIL, Windows Server 2008-2012, Windows Client 7 XP 10 11, Linux (RedHat, Ubuntu, Debian), Troubleshooting, Technical Support, Project Management, Network Administration, Computer Hardware, Troubleshooting, Asset Management, Computer Repair, System Administration, Adobe Creative Suite, Adobe Photoshop, Adobe Premiere Pro, Adobe Audition, System Center Configuration Manager (SCCM), Active Directory, Windows, Office 365, Windows Server, Microsoft Office, Computer Hardware, Customer Service, Management, Communication, English, Office Tools (MS Office, 2016-2007 / Libre Office / Open Office), Tablet Smart Phone (iOS , Android, Windows Phone), Programming (C++, Java, Visual Basic, C#), Web Development (HTML5, XML, HTML, PHP, SQL, JavaScript), Ticketing, Ticketing Systems, Networking, Computer Management, Installation, Computer Assembly, Cloud Security, Microsoft Azure, Cloud Computing, Cloud Administration, Mathematics
Data Science & Artificial Intelligence certification
Obtained from: neuefische GmbH – School and Pool for Digital Talent
online / April-2025
• Developed expertise in Artificial Intelligence Systems and Workflows, Large Language Models, Retrieval Augmentation Generation, et al.
• Developed expertise in Python, Unix, Git, Github, Pandas, Tensorflow, SQL, and NoSQL for data analysis and machine learning.
• Utilized Kanban, Keras, and Agile methods to collaborate in teams and develop predictive analytics models.
Roll-out: Monitor replacement.
Client: SOMI Solutions GmbH
Munich, Germany
• Team leader, 10 members.
• Replacement of external Monitors for every workplace in the Bayerische Landesbank.
• Technical Support to internal Customers.
IT Service Delivery Manager project for Deutsche Leasing Gruppe
Bad Homburg, Germany
Worked for Bechtle GmbH.
06/2022 – 12/2022
• Main liaison to facilitate the migration to a new Help Desk System and Service, leading a multidisciplinary team in Continuous Process Improvement.
• Managed the technical aspects of the team, defining policies, procedures, and related documentation for a complete reorganization of the client’s new Service Desk.
• Spearheaded the automation efforts to streamline processes and enhance efficiency.
IT Support Specialist at the European Central Bank
Frankfurt, Germany
09/2016 – 02/2018
• Setup of workflow and Provisioning of Laptops and PC’s with SCCM
• 2nd Level Support and EOL Engineer
• Roll-out and Hardware technician
Desk side support
Client: Cegeka NV
Frankfurt, Germany
ongoing
• Desk Side Support for Candriam Investments.
• System Administration, Cloud technology.
• In-Tune, Microsoft 365, Azure, Entra-ID.
• Ticket system and Troubleshooting.
Provisioning and Management of Servers in Linux and Windows.
Worked with: Velia.Net
Frankfurt am Main, Germany
• Provisioning and Management of Servers in Linux and Windows.
• Client Support and troubleshooting for Customers worldwide.
• System Administration, system security control Tools with Linux, Windows and MacOS.
• Updates and Patches to ensure System stability.
Field Engineer at the European Central Bank
Frankfurt am Main, Germany
Worked for Unisys Germany GmbH
06/2020 – 06/2022
• Provided 2nd Level Support in English, German, and Spanish for internal and external workers at the European Central Bank, resolving complex computer-related issues.
• Supported in monitoring the IT infrastructure of the ECB, troubleshooting and finding solutions for financial, statistical, and other software using the ITSM Ticket system.
• Documented and tested processes and diverse systems, ensuring smooth operations and efficiency.
Two Factor Authentication Token Roll-out
Client: SOMI Solutions GmbH
Frankfurt, Germany
• Two factor Authentication Token Roll-out for Frankfurter Sparkassse 1822.
• Two men team for every employee in all locations.
• Technical Support and troubleshooting for internal Customers.
Set-up and Support of Smart System in the European Central Bank Conference rooms using Hybrid technology
Client: European Central Bank through SOMI Solutions and Unisys Germany
12/2022 – 12/2023
• Set-up and Support of Smart System in the Conference rooms using Hybrid technology und artificial intelligence devices.
• User-management, Support und System administration using Microsoft Azure, EntraID, In-Tune, Autopilot, and Cloud Technology.
• Processing and prioritizing mass requests in complex and large facilities, well organized, detail-oriented and working under time pressure without sacrificing quality.
• Deployment and rollout of hardware devices and initial testing with Windows and MS Teams.
• 2nd Level Support in English, German and Spanish.
System Administrator
Frankfurt, Germany
Worked for Misumi Europe GmbH
02/2018 – 05/2020
• Provided 1st, 2nd, and 3rd line support in Windows, Office 365, and other systems for uninterrupted IT operations.
• Conducted IT onboarding for new employees, including setting up accounts, hardware, and software.
• Analyzed software and hardware requirements, recommending optimal solution strategies.
• Performed hardware repairs and software distribution to ensure smooth functioning of IT infrastructure.
